The company shall refund the customers in the following cases:
- The company is unable to fulfil customer’s order
- From errors in which proves can be established that such errors have been caused by the company or the carrier (as stipulated in the package tracking number), causing failure of delivery, or a delay of more than 7 days from the date of order’s completion, referenced by the shipping date of the package.
Customers can contact the company through the following channels to request refund:
- Telephone: 027213104, 0845166192
- Facebook Messenger
- Line OA
*The company reserves the right to refuse refund if the errors have not been caused by the company or the carrier, such as errors in the provided shipping address or absence of package recipient upon delivery.